Jumping Castle Hire

Wicked Jumping Castle Hire - FAQ



1. What if BAD WEATHER is predicted?

If storms are predicted the inflatable will not be able to be set up as it may become slippery when wet and can be dangerous to the participants using the inflatable. The inflatable can be set up if there are light showers, but strict supervision by an adult is required at all times while using the inflatable to prevent injury’s occurring. A decision on setting up a jumping castle due to bad weather will be made the morning the castle is booked for hire, the customer will be contacted. If the customer calls to cancel due to bad weather as they have cancelled their party a full refund of their deposit is returned. If 24 hours’ notice can be given by a customer for a cancelation due to bad weather it will make it easier for us to cancel any deliveries. A customer can reschedule a booking due to bad weather, there is no guarantee they can have the jumping castle they originally booked as it may be scheduled for another event. Any winds over 25 kilometres require the jumping castle to be turned off and if there is rain during a storm the blower and extension cables are to be brought undercover for safety by the person hiring them.

2. What are the REQUIREMENTS FOR THE JUMPING CASTLES TO BE SET UP?

Depending on the size of the jumping castles an extra 1 ½ to 2 meters from the castle is required to allow for cables and the blower. There must also be a flat surface for the jumping castle to be set up on; areas that contain large quantities of rocks, pebbles and sticks are not suitable for a jumping castle. It cannot be set up flush up against a wall or retaining wall and there must be a clear path to access the location of were the jumping castle will need to be set up. If you are unsure you can submit a photo of the location so we can assess any issues the team may encounter during set up of a jumping castle. The jumping castle requires a power outlet that has not been overcrowded by other devices and a power source that can handle 1500W. . If the power cuts out while the jumping castle is inflated and there are children inside the adult supervising must exit the children from the inflatable immediately. If setting up a jumping castle in a park or public area it is up to the person hiring the castle to gain permission from the council to have a castle set up. If the person hiring the castle does not to do this a fine from the council can be given to the person in charge of the event, this form can be found on the Gold Coast City Council website. Jumping Castles have a set up time of 15 to 30min as long as there is nothing obstructing the entry and exit points of the venue stairs, tables, chairs uneven surfaces etc.

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3. What if there is DAMAGE CAUSED TO THE JUMPING CASTLE AND EQUIPMENT?

Any damage caused or repairs required to the jumping castle and or equipment supplied is to be paid for by the person hiring the jumping castle. Costs to replace a jumping castle can be up to $10,000.00. Our jumping castles and equipment are insured, if the person hiring the jumping castle refuses payment our insurance company will contact the customer to request payment. This may also include loss of revenue. If there is vomit on the jumping castle a $120.00 fee will be charged to clean it up, if additional cleaning is required a $50.00 fee will be charged.

4. When and how do you have to do the PAYMENT FOR HIRING A JUMPING CASTLE?

A deposit of $100.00 is required and must be done at least 4 working days prior to your rental date if done as a bank transfer; the rest can be paid on the day the jumping castle is due to be set up. If the deposit is not received by bank transfer the full amount will need to be paid on the rental day and the funds that were originally done as a bank transfer will be refunded once it has hit our account. Full payment is required before the jumping castle can be set up, fail to do so can cancel your order.

5. What if you need to CANCEL?

If the customer cancels due to bad weather - We ask that at least 24 hours’ notice is given by a customer for a cancellation due to bad weather as it will make it easier for us to cancel any deliveries. We recognise that weather predictions are out of our control and full refunds are given as a result of bad weather.

Cancelation - If the customer cancels on the day the jumping castle is due to be set up the $100.00 deposit will not be refunded. Cancelation requires at least 48 hours’ notice so that the jumping castle can be available for rebooking with another customer. Fail to notify us with in this time frame will also result in the deposit not being refunded. 48 hours’ notice to cancel must be given to get your refund back.

6. What are the AGE LIMITS FOR USING THE JUMPING CASTLES?

An adult is expected to be present at all times when children are using the jumping castles, parental supervision is important to make sure the castles are not overcrowded, the children are safe and the equipment is not damaged. No more than 8 children are permitted on a jumping castle at a time and they must be between the ages of 5 to 12. No adults are permitted to jump on the jumping castle as they are not designed for adults. On our toddler jumping castle no more than 5 children are allowed on at any one time and adult supervision is a must as some of them have slides.

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7. What about UNDERGROUND PIPES?

The customer must also inform us of any pipes that may lay underground where the jumping castle is set up; we are not to be held responsible for any damage done to pipes when inserting the pegs in to the ground.

8. What if I have MEDICAL CONDITIONS?

The Customer and Guarantor jointly and severally warrant to the Hirer that it / they will take all reasonable steps to ensure that the Rules and Guidelines are at all times followed and to prevent access to and use of the inflatable by anyone whom may have any medical conditions that may be exacerbated or possibly result in injury or death to person or property if access and or use is granted.

9. What are the Guarantor’s Guarantee and Indemnity?

The Hirer is acting in reliance on the Guarantor incurring obligations and giving rights under the Guarantee and Indemnity. The Guarantor irrevocably and unconditionally guarantees to the Hirer, the due and punctual observance and performance by the Customer to the Hirer of the obligations stated in the Terms and Conditions, the Rules and Guidelines and this Agreement. The Guarantor indemnifies the Hirer against any liability or loss arising and any costs it suffers or incurs if the Customer does not or is unable to perform any obligations in accordance with these Terms and Conditions, there is any damage to the inflatable or if any claim is made against the Hirer arising directly or indirectly by the Customer’s hire of the inflatable. This clause 8 is a continuing separate and independent obligation and in respect of return of property, continues until the inflatable and all other property has been returned to the Hirer free from damage and incident.

 

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